Terms and conditions
The terms that apply when you order from Flowers by Flora.
These terms apply when you place an order on this website, which is operated by Flora Enterprises in Lagos, Nigeria. By placing an order you agree to them.
Orders
An order is confirmed once we have received full payment. We may decline or cancel an order if an item is unavailable, or if we cannot deliver to the address given. In those cases, we will refund any payment made.
Prices and payment
Prices are shown in Nigerian naira and include all charges other than delivery, which is shown at checkout. Online card payments are processed securely by Paystack, and we never see or store your full card details.
Promotions
Free delivery applies to deliveries within Victoria Island. The first-order discount applies automatically to a customer's first paid order on this website, identified by email address and phone number, and cannot be combined with other discount codes. We may change or end promotions at any time, though this will not affect orders already placed.
Delivery
Delivery windows are our best estimates. Please make sure the recipient's details are correct, because we are not responsible for delays caused by incorrect information. Age-restricted items, such as wine, are only sold to and delivered to people aged 18 and over.
Product appearance
Flowers are natural and vary with the season. Your bouquet may differ slightly from the photos, and we may substitute a stem of equal or greater value to keep your order fresh.
Your content
Card messages and voice notes remain yours. Please do not send anything unlawful, threatening or abusive. We may refuse to deliver any message that is.
Contact
Questions about these terms can be sent to us on WhatsApp at +234 802 310 0816, or brought to our store at 1436 Sanusi Fafunwa Street, Lagos.